T's & C's

Attendance Policy

Please try to arrive 5 mins prior to the commencement of class. You are welcome to wait outside the studio door or in the waiting area.

Please do not enter the studio if the door is closed as we may be busy with a clients and you may catch a view of someone with feet- in-straps! Which is just embarrassing for everyone.

Under no circumstances are clients permitted to park on the premises at the back of the building. There is public parking and street parking available all around the building.

Cancellations

 

If you need a day to rejuvenate, thats ok, just give us 8 hours notice so that someone else has the opportunity to fill your spot. Late cancelations will be charged as if you attended the class as will no -shows. 

As we are a small outfit, give your waitlisted friends a chance to come to class by cancelling within the cancellation window, this way it's a win-win for all!

Late? Go home and relax! The first 15 mins of your class are critical, without them you possibly wont get the best results from your class. (If its just 5 mins, come on in, you'll have time to catch up).

 

 Please also understand our instructors are human too and also at the whim of life's ups and downs so occasionally classes are cancelled if we cannot find a cover or if life throws us a curve ball.. 

Returns or Refunds

 

We cannot partially or fully refund passes you have purchased. There are options available to you if you are unsure of the commitment. Remember this is not only a commitment to the studio but also to your health and wellbeing. We are open to discuss exchanges and gift cards at the owners discretion.

You will not be refunded should you purchase the incorrect package or pass or for change of mind.

 

Membership Suspensions and Cancellations

​Breath Membership:

-May be suspended for a total of 2 weeks per 3 month renewal.

-May not be cancelled within the 6 months period

 

Flow Membership

-May be suspended for a total of 2 weeks per 4 weeks per year.

-May not be cancelled within the 6 months period

 

Control Membership

-May be suspended for a total of 2 weeks per 3 month renewal.

-May not be cancelled within the 3 months period

 

All suspension and cancellation requests are at the studios discretion.

Waitlist

If you sign up for the waitlist assume you are coming to class up to an hour before class starts, people's lives change on a dime and we would like to allow all our students equal opportunity to attend class. Also double check the app in case you don't see the notification in time; especially if you are signed up for an early morning session.

If you are on the waitlist without an active subscription you will be sent an invoice for a Drop-In Class. These payments are invoice specific and must be paid within 5 days of the invoice

Public Holidays

Sometimes the most productive thing you can do is relax. Public holidays and the weekends that follow will be on a case by case basis. We'll endeavour to keep you informed.

 

Class Numbers

Three is not a crowd at Umoya, its a class! It only takes two to tango, so be sure to book in with a friend to ensure our class goes ahead. Also be aware that the schedule may change so that each client can get the most out of their day, without feeling frazzled or rushed. Please ensure you double check the schedule approx 1 hours before you class, you will also be sent a notification via the app.

 

Attire

Please wear something well- fitted so that we can see how your body  moves. Also avoid wearing any jewellery or clothing that may get damaged or tangled on the equipment. Umoya will not be held liable for any damage or injury. Please bring along clean socks, and a towel, hey, you could even wear a sweat-band; they're making a come back :)

Masks are not mandated but may be at the request of clients or instructors.
.

Contact Information

Umoya studio primarily communicate with you via email, and occasionally via text. It is reliant on you to check your emails  and junk folder to receive our communications. Please ensure you have provided the correct email and phone number so that you remain up to date of any schedule or studio changes. If you have provided incorrect contact details, the studio cannot be held liable for any miscommunication or misinformation regarding the schedule.

If you need to contact us please do so via Drop Us a Line Form on the website, via email at info@umoyastudio.com  or the chat option on the Fit App.