Frequently Asked Questions
I'VE NEVER DONE PILATES BEFORE. HOW DO I START?
We created this 30 min ONE2ONE private session to get you going. In this session your instructor will take you through the basics, we'll take you for a spin on the reformer, answer any questions and asses your next step.
WHAT IF I NEED TO CANCEL OR RESCHEDULE?
You can manage your entire schedule on the MindBody app. You can cancel at no charge up to 8hrs prior to class commencement, rebook classes and appointments as well as manage your payments all in the one place!
I'M ACQUAINTED WITH PILATES AND THE REFORMER.
HOW DO I START?
Whether, you'd like to simply refresh your knowledge or just get better acquainted with the Studio the ONE2ONE Essentials is open to all. In the 30 minute session we can address any questions or concerns about your body, your practice, your health.
WHAT IF I' M LATE?
If you're running late, go home and relax! The first 15 mins of your workout are essential to getting your body and mind ready for the best experience.
If you don't make it in time, you will be charged as if you attended.
WHAT IS THE WAITLIST?
If class is full you can waitlist, if a space becomes available, it's yours!
If you're on the waitlist act as if you are coming to class as you may be contacted up to an hour prior to class commencement.
ARE YOU COVID-SAFE?
We have a CovidSafe check in at the door, please sign in.
All apparatus is single use and we clean everything between sessions. For more info checkout the CovidSafe page in the menu bar.
You are welcome to bring your own straps, towel, mask or hazmat suit if it makes you feel comfortable.